Last updated: 2024-06-09

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This page is dedicated to merchants’ Instagram audiences and documents the key facts for their audience to know, in order to claim successfully.

Pro tip for merchants: Share this page with your audience on Instagram before your sales, so that your audience knows how to claims correctly.

In case of questions, contact us anytime by sending us an email to [email protected] or a direct message to ****@claimbase.app on Instagram, or find answers to your questions in our FAQs.

• Claiming works on:

  • Live videos: Comment in live sales
  • Stories: Story reply to story sales
  • Feed posts: Comment to feed posts
  • DMs: Direct message to your merchant’s page

• If a claim is successful, within a maximum of 5 seconds, the customer is sent a direct message on Instagram, containing a link to the checkout for the claimed product

• For every successfully claimed product, a message with a checkout link is sent out. In case, multiple products are claimed, the links in the messages are all the same. When checking out the products, all products are purchased together. For checkout, any of the sent links can be used.

• If the claim is unsuccessful, e.g. because somebody another customer claimed earlier, no message is sent out

• The link in the automated message, that is sent to customers upon a successful claim, does not work from Instagram’s desktop version, only from the Instagram mobile app. This is due to a limitation at Instagram. Please use the Instagram mobile app to checkout a claim or ask your merchant to send you the link to your checkout.

• How to claim successfully:

  • Write the trigger word claim followed by the claim-ID of the product.

    • E.g.: Claim 23b

  • Other characters and emojis in comments or DMs before the word claim or after the claim-ID are okay.

    • E.g. Please claim 23b or claim 23b please

  • Claiming is case-insensitive, meaning: It does not matter, if letters are capital letters or not, when claiming

    • E.g.: If the trigger word is “claim 23b”, the comment “ClAiM 23B” also triggers a claim

  • There may be an arbitrary number of blanks between the trigger word claim and the claim-ID:

    • E.g.: Claim23b and Claim 23b both work

  • In summary: The following comments do trigger a claim for the product with claim-ID 66c:

    • claim 66c
    • claim66c
    • claim 66c
    • ClAiM 66C
    • Marc claim 66c
    • claim 66c 🙂

• How not to claim:

  • Only commenting the claim-ID. This does not trigger a claim.

    • E.g.: 23b

  • Adding any other character or emoji other than blanks between the trigger word claim and the claim-ID of the product.

    • E.g. Claim please 23b does not trigger a claim

  • In summary: The following comments do NOT trigger a claim:

    • claim 🙂 66c
      • → Because there is an emoji between the trigger word claim and the claim-ID 66c
    • claimt 66c
      • → Because there is the letter t between the trigger word claim and the claim-ID 66c
    • she claims 66c
      • → Because there is the letter s between the trigger word claim and the claim-ID 66c