Last updated on: 2025-01-20

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This page describes what Shopify merchants need to know to successfully use the Claimbase sales channel.

Find answers to many questions in our FAQs. If you have any more questions, contact us at any time via direct message to @claimbase.app on Instagram or by email to [email protected]. We are happy to help!

Contents

Before installation - Preparing your Instagram and Facebook page

• For Claimbase to work, your Instagram account must be an Instagram Business or Creator account. To do this, click on the three horizontal lines in the top right-hand corner of your Instagram profile page → "Business tools and settings" → "Change account type”
• Your Instagram account must also allow access to messages. To do this, click on the three horizontal lines in the top right-hand corner of your Instagram page → "Messages and story replies" → "Message settings" → "Allow access to messages" must be activated:

• You also need a Facebook page that is linked to your Instagram page. You can set up a Facebook page and establish the connection between the pages at https://business.facebook.com/ (Home/ Homepage):

  

Important:

• In case you change the password to your Facebook account, you must reconnect your Instagram page to Claimbase afterwards. The password change leads Facebook to invalidate the connection to Claimbase, causing Claimbase to not be able to function anymore.

Installing the app in your Shopify store

• After you have clicked on "Install" on the Claimbase app page in the Shopify App Store, you will first be guided through the authorization page and then the billing page. Confirm both pages by clicking on the respective button.
• Claimbase is then readily installed in your Shopify store